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How we protect your account and payments

When you open an account with us, your personal information, deposit history and withdrawal records are handled under strict operational security protocols.

Encrypted wallet securityPayment verification on all withdrawalsCompliant with regional standards
paushoki login How we protect your account and payments
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How to reach us about legal questions

Live chat support Our support team in Jakarta responds to legal and account questions 24/7.
Email legal inquiries Send formal requests—data exports, account deletion, dispute notices—to our legal mailbox.
Account settings menu Your account dashboard includes a 'Legal and Privacy' section where you can download our…
HOW WE OPERATE

Security, data and transparency at paushoki login

Data encryption

All personal data and payment records are encrypted end-to-end using industry-standard TLS 1.2 protocols. We store sensitive details on isolated servers that are not accessible to staff without multi-factor approval.

Payment verification

Before any DANA, OVO, GoPay or QRIS withdrawal leaves our system, we cross-check the recipient account against your registered details. Mismatches trigger a security hold and a call to confirm the request.

Cookie and tracking policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings without losing access to your account.

Data retention timeline

Account data is kept for the duration of your membership plus 3 years after closure for tax and dispute resolution. Financial records are retained for 7 years per Indonesia accounting requirements.

Request account changes

You can update your email, phone number, payment method and personal details directly in your account settings. Changes take effect immediately; we log every modification for your security.

Dispute and appeal process

If you believe a transaction was processed in error or unauthorised, contact support within 90 days. We investigate, gather evidence and issue a decision with full documentation within 10 business days.

Your questions about account safety and rights

Your account data is archived for 3 years after closure in case of disputes or tax inquiries. You can request a full data export before you close, and we'll delete non-essential personal information earlier on request.

Deposits via DANA, OVO, GoPay and QRIS are transferred directly to segregated merchant accounts. Your funds never sit in the platform wallet; they're held separately and returned immediately if a transaction is reversed.

Yes. If a withdrawal didn't arrive or was sent to the wrong account, open a support ticket with your transaction ID. For game disputes, we pull the live server log and share the outcome details with you within 24 hours.

Log into your account, go to Legal and Privacy settings, and click 'Request data export' or 'Delete personal details'. We'll prepare your export within 5 business days and send it securely to your registered email.

Access depends on local law. We restrict accounts in regions where play is not permitted by regulation. If your account is restricted, we'll email you the reason and your options for appeal or account recovery.

Start with our support team via live chat or email. If you're unsatisfied with the response, our legal department will escalate your case and provide a formal written reply within 15 business days.

We require a password and optional two-factor authentication for every login. We monitor unusual activity and lock your account if we detect a login from an unrecognised location or device until you verify it.